All There Is To Know About Mattress Warranty
Feeling a little confused by your mattress warranty? You’re not alone!
While many mattress owners rarely think of the warranty and what it might cover, there may come a time when you need it.
Like most electronics and home furnishings, a mattress warranty gives the buyer peace of mind. Should you receive a defective product, a good warranty will protect you from incurring additional costs to replace it.
In fact, it’s the accepted standard for mattress companies to include the replacement or repair of defective products in their warranties.
What Does a Mattress Warranty Include?
A comprehensive mattress warranty will include coverage for any number of problems that may arise—as long as the damages are not caused by poor care or regular wear and tear.
Here are a few things your mattress warranty should include in its coverage:
- sagging that is beyond the norm (usually in excess of 1” inche)
- defects in the structure
- broken springs
- bunched up foam
- broken seams and edges
Where Can You Find the Mattress Warranty?
As with most household goods, the warranty for a mattress can be found with the sale documents in written form. A full warranty document may be several pages long and written in legal language.
Most sellers will also include a warranty section on their websites containing a brief summary of the most relevant and commonly searched items.
Some mattresses may also have a label or sticker attached to the mattress itself. Such labels will contain major details like the length of the warranty and a warning regarding the voiding of the warranty.
What is a Pro-Rated Warranty and Additional Costs?
Be careful if the warranty is pro-rated. Pro-rated warranties mean that after a certain time the manufacturer will only pay for a portion of the mattress replacement cost. Often a 15 year warranty will include pro-rated coverage after 10 years, meaning that each year after the 10th year they will reduce the coverage by 20-25%.
Also carefully read for any additional costs you are required to cover including the cost of an inspector to visit your home, or return shipping. These additional costs could easily exceed the price you paid for the mattress.
What Does the Mattress Warranty Length Mean?
Mattress sellers usually offer warranties in different lengths of time. The most common warranty lengths for mattresses are 5 years, 10 years, and 15 years.
Most manufacturers will offer warranties that cover a period of time that is longer than the expected use length. So, if a warranty offers coverage for ten years, it’s very likely that the manufacturer expects buyers will get about eight years of use out of the mattress, which is the average length of time a mattress is kept.
Some companies may offer buyers the choice to select warranties of longer or shorter lengths with varying levels of coverage. Warranties which offer more comprehensive coverage for a longer period of time are more costly.
In almost all cases the warranty is only for the original purchaser.
How to Make a Warranty Claim
To make a warranty claim, you’ll first need to document the details surrounding the issue needing attention.
For instance, if you have a foam mattress that you believe is sagging without any application of pressure, you’ll need to measure the depth of the sag. Then, you’ll need to compare that value to the requirements listed by the manufacturer in the warranty.
Once you’ve collected the necessary evidence, you can contact the manufacturer and present your claim. Most companies will allow you to begin the claims processes via email or phone.
What Can Void a Mattress Warranty and What Isn’t Covered
Even the most extensive, forgiving warranty can be voided. The scenarios that will void a mattress warranty or that aren’t covered can differ from seller to seller. Here are a few common reasons:
- damage caused by using the mattress for something outside of its designed use
- staining the cover or any part of the fabric
- tears and rips caused by the user or a pet
- removing the legal labels or manufacturer’s tags
- burn marks
- the mattress doesn’t feel comfortable to your personal tastes
- softening that doesn’t impact the support quality
- using the mattress without a box spring or the proper foundational support
- purchasing the mattress from a third party or an unauthorized seller
- traveling with the mattress to a region of the world that isn’t reachable by the seller
Since there are many ways that a mattress warranty can be voided, it is highly recommended that users review the fine details of their warranties very carefully. To make a successful claim, the warranty cannot be voided in any way.
If you receive a defective mattress, a warranty can help you replace or repair your innerspring or foam mattress without any cost to you.
Take good care of your mattress to prevent voiding the warranty. If you do void your warranty, the manufacturer can refuse to pay for the cost of the replacement or repair.
Finally, be sure to keep important details to on hand when filing a warranty claim including the date of purchase, the place of purchase, and any evidence you can provide about the nature of the defect.
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